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Tour: FAQ's (Frequently Asked Questions)
Table of Contents
- How do I order Workplace Manager C/S?
- What are the installation requirements?
- What language and database are used in Workplace Manager C/S?
- Who should be using Workplace Manager C/S?
- How long does it take to get up and running?
- What other products compete with Workplace Manager C/S?
- What type of training is required and available from WPM?
How do I order Workplace Manager C/S?
There are several ways to get started with the product. You may contact WPM to ask any questions you may have and place an order. Or, you may place an order using the convenient order form here at the Web site. If you prefer, you can leave your contact information on the Feedback page at this Web site.Back to Top
What are the installation requirements?
Workplace Manager C/S will run in any Windows 98, NT, or 2000+ installation. It occupies about 10mb on the server (plus whatever room you may need for your accumulated data files and documents). Workstations receive the necessary start menu items.Back to Top
What language and database are used in Workplace Manager C/S?
The system is primarily written in Microsoft Visual Basic and uses a Microsoft Access database. Please refer to the Workplace Manager iForms software listed on the Products page if you require a different database system.Back to Top
Who should be using Workplace Manager C/S?
Workplace Manager was written specifically for the Information Technology departments of companies. Usually, IT departments have a number of installed non-integrated products: Word processors are used for status reporting, messages are sent via an email system, large projects are scheduled in a project scheduler, spreadsheets are used for time reporting, and accounting systems are used for chargeback. Workplace Manager provides a solution to consolidate the project database and integrate these applications.Back to Top
How long does it take to get up and running?
Workplace Manager C/S can be installed on a standalone PC or a network from a CD in a few minutes. An initial user ID is supplied to enable you to sign on to the system and define your own users and the security options you want for them. You may then, optionally, go to the customize menu item to enable special custom data fields to fit your needs, change the data field labels, create your dropdown values, and establish filters to meet your requirements. Workplace Manager is then ready for you to start entering work requests and projects. Typically, most companies spend a few days checking out the options available, customize some features, then start entering work requests and reporting time. The sooner you install the system, the sooner you will get the benefits of the information it can provide you.Back to Top
What other products compete with Workplace Manager C/S?
The most common competitors to Workplace Manager are either a manual system or a patchwork of products. Most IT departments just seem to be too busy working on user requests and projects to streamline their own work processes. Some companies will decide to write a system in-house. But, even after spending significant resources the "home-grown" software usually sees a short life span since the time needed to maintain it is usually spent working on the things IT departments are supposed to work on --- user requests and projects!Project management tools are great for handling the task definition and scheduling of large projects, but time reporting is usually very difficult and cross-project analysis and resource loading are difficult to see.
Personal calendars and time card systems don't provide the necessary links to the work request itself, making it difficult to schedule work in the context of other tasks to be done and to see the amount of effort spent on the requests. Integration of all work activities with resource schedules and time reporting is necessary to provide management with information needed to optimize productivity and quality.
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What type of training is required and available from WPM LLC?
All trainings are custom fitted to each customer based on their need and the features they have installed. Normally, telephone training sessions are all that is required. After trainings, additional questions may be answered by calling the support number.
© Copyright 1995 By Workplace Manager, LLC. All rights reserved.
Revised: June 5, 2006.