Benefits:  Workplace Manager^®

Workplace Manager is a Professional Services Automation tool designed to handle the entry and queries needed to improve customer service and satisfaction.

Workplace Manager is a management solution that addresses the backlog, planning, tracking, and accounting for projects, work requests, helpdesk calls, and problem reports of any size.

*  Improve Customer Responsiveness and Satisfaction

• Provides tracking of projects and query capabilities for user review and analysis.
• Captures customer satisfaction survey by project request.

• Eliminates expensive preparation time to locate, interview personnel, and assemble information for status reports and meetings.  Cost justify Workplace Manager through this one benefit alone.  Click here to request a more detailed cost savings and justification document.
• Eliminates costly forms and subsequent copying, routing, and control of hard copies.
• Identifies and eliminates possible duplicate efforts by maintaining enterprise-wide information. 
• Simplifies training of employees using intuitive software forms on a day-to-day basis.
• Improves communication across your organization using a standard Web browser.

• Documents all work in a single IT Project Portfolio.
• Establishes discipline as employee organization changes occur.
• Permits analysis of information for future, similar work.
• Provides greater control over larger projects and work requests.
• Open database ensures easy access by report writers and other query tools.

• The elimination of coordinating new requests improves accuracy and reduces errors.
• Eliminates manual reports thereby reducing time and possible errors.

• Simplifies time and progress reporting for all work.
• Eliminates internal mailing, routing, and searching for hard copy requests.
• Helps control work assignments.
• Measures completion's by individual.

• Captures project requests on-line to eliminate forms.
• Determines chargeback for services to customers or user departments.
• Provides measurement of  time/expenses for each request as well as categories of requests.
• Open database architecture simplifies interface with existing accounting software.

• Focuses on completing work activities.
• Identifies approved/non-approved work.
• Identifies assigned/unassigned work.
• Identifies complete/non-complete work.
• Shows work starting and completing early/late.

• Highlights work by user area and request type.
• Accurately depicts history of completed work.
• Helps plan backlog items.
• Highlights high priority work.
• Helps improve future estimating of similar work by maintaining a time history.
• Provides mechanism to capture employee feedback of actual versus planned work.

• Word processing and spreadsheet documents can be attached to each request.
• Direct interface with the Microsoft Project scheduling tool.
• Chargeback information, including cost allocation, can be supplied to invoicing and chargeback systems.
• Open Database Connectivity ensures access as needed.